Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Notification to: Country Boy Buckles is needed within 14 days of receipt of item for returns.
Due to personal configuration, inscription, or design on these products, Country Boy Buckles is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or a different item was received from what was ordered.

If there is a misspelling or error in the information provided by the client, or failure to revise the final proof for any errors in the overall design, style, grammar, spelling, etc; customer will assume expenses and refunds will not be issued. We are not held liable for any mistakes approved by the customer after the acceptance of final proof is sent to Country Boy Buckles via email, website, or any online social platform.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

Items with a value of $35 or more must be returned using a trackable shipping method.
All product packaging must be returned with the item.
Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

Need help?

Contact us at orders@countryboybuckles.com for questions related to refunds and returns.